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Terms & Policies

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🍗 Rule The Roost – Policies

Welcome to Rule The Roost! Your trust matters to us. Below you’ll find our official policies that explain how we operate, how we handle your information, and what you can expect when you order from us online.

📚 Table of Contents

🧾 Refund Policy

At Rule The Roost, we prepare every meal with care and attention to quality. Because our products are perishable food items, we generally cannot accept returns or offer refunds once an order has been prepared or delivered. However, your satisfaction matters! If there’s an issue — missing items, incorrect food, or quality concerns — please contact us within 24 hours of receiving your order. We’ll do our best to make it right with a replacement, store credit, or refund depending on the situation.

Eligibility

  • Contact us within 24 hours of delivery.
  • Include your order number and a brief description or photo.
  • Refunds aren’t issued for items prepared correctly per your order.
Email: [[email protected]] Phone: [817-349-0325]

⚖️ Terms of Use

By accessing or using our website (www.rtrchicken.com), you agree to the following terms.

1. Use of Our Website

You may browse our menu, place orders, and learn about our restaurant. Don’t use the Site for unlawful purposes or anything that could harm our operations.

2. Orders & Payment

All orders are subject to acceptance and availability. Prices are in USD and include applicable taxes and fees. Payment is required at checkout through our secure system.

3. Allergies & Preferences

Please review menu descriptions carefully and inform us of allergies or restrictions. While we take care, we cannot guarantee an allergen-free environment.

4. Refunds & Cancellations

All sales are final once prepared. Refunds are available only under the conditions described in our Refund Policy.

5. Intellectual Property

All content on this Site — text, photos, and designs — belongs to Rule The Roost and may not be used without permission.

6. Limitation of Liability

Rule The Roost isn’t liable for damages arising from the use of our website, products, or delivery services, except as required by law.

7. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site means you accept the latest version.

🚚 Delivery & Shipping Policy

1. Delivery Area

We currently deliver with DoorDash. Availability may vary by distance and order volume.

2. Delivery Time

Orders are typically delivered within 30–60 minutes of confirmation. Delivery times may vary due to traffic, weather, or demand.

3. Pickup Orders

Choose Pickup at checkout and arrive at your confirmed time shown in your email.

4. Order Accuracy

Check your order upon pickup or delivery. If something’s missing or incorrect, contact us within 24 hours so we can fix it.

5. Shipping (If Applicable)

If we offer packaged or non-perishable items: We ship nationwide via USPS or UPS. Shipping times and rates vary by location. Tracking info is provided after dispatch.

🔒 Privacy Policy

Last updated: [October, 2025]

1. Information We Collect

  • Personal: name, email, phone, billing/delivery address.
  • Payment: handled by our secure processor – we don’t store card details.
  • Order Details: items ordered and preferences.
  • Technical: cookies and device data to improve the site.

2. How We Use Your Info

  • To process and deliver your orders.
  • To communicate order updates or offers (if you opt in).
  • To improve our website and customer experience.
  • To comply with legal requirements.

3. How We Protect Your Info

We use encryption, firewalls, and secure payment systems. Only authorized staff can access customer data.

4. Sharing Your Info

  • Delivery or logistics partners
  • Payment processors
  • Analytics tools (e.g., Google Analytics)
We never sell or rent your personal data.

5. Your Rights

  • Request access or correction of your info.
  • Opt out of marketing emails.
  • Ask us to delete your data (where legally allowed).

6. Cookies

We use cookies to enhance site performance and remember your cart. You can disable them in browser settings.

7. Third-Party Links

External sites (delivery partners, payment pages) are outside our control; review their privacy policies separately.

8. Policy Updates

We may update this policy occasionally. The latest version will always appear here.

📍 Contact Information

Rule The Roost [6635 Westworth Blvd. Suite 101] Email: [[email protected]] Phone: [817-349-0325]
© Rule The Roost. All rights reserved.

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